Returning defective products
You may return products shipped to you that are defective or otherwise not in conformity with your order. You can do so within 30 days after you notice the defect. In all cases of returns, you will pay the shipping costs back to the Returns Department. Every claim will be investigated on a case-by-case basis and in the event that your claim is a result of manufacturing error, the purchase price and the shipping costs will be refunded. For practical information on how to return, see below.
Exercising your right of return (withdrawal)
All products purchased on the Website may be returned within the following time frame at your own risk: within 30 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you) you need to (i) inform us of your intention to return the product(s); and (ii) physically return such product(s) to us by mail. In addition, please be reminded of the existence of a legal guarantee of conformity for products under Section 13 of the Sales of Goods Act 1979.
How to return
In case you want to return products, the order confirmation and/or each shipment will include (i) return information and (ii) a return label. To help us serve you better please make sure that you fully complete the Customer Return Form. It is important that you state the reason for returning each item you return to us. Stick the returns label to the outer packaging.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from your order by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the return form here, but this is not obligatory:
Peek Vision Returns
Block 7, Kelvin Campus
West of Scotland Science Park
Tel: +447961 046978
Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid to the same card or account that was used to place the order without undue delay. Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer. In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete and have all the product labels and tags intact.