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Peek Retina troubleshooting

Effect

Cause

Action

Examination lights do not turn on Battery needs charging Charge the battery by connecting the USB cable provided to a power supply
No image on smartphone screen Smartphone camera app not switched on Turn on smartphone camera app
Dark smartphone camera screen Illumination lens unit or clip misaligned Check alignment of unit and clip and realign if required, ensure unit is on
Image cut off or at edge of screen Illumination lens unit or clip misaligned Check alignment of unit and clip and realign if required, ensure unit is on
Images are out of focus Autofocus not optimising view; Phone case preventing contact with phone camera

Touch screen to autofocus; Remove any protective phone case from phone before use

Images are hazy Smartphone camera lens and/or illumination lens are not clean Clean smartphone camera lens and both glass surfaces of illumination lens unit using the dry microfibre pouch provided
Image too bright/dark Different eye types require different brightness levels Use the Brightness Button to switch between – Low, Medium, High
Patient discomfort during examination with Peek Retina Patients will have different tolerance levels to light Use the Brightness Button to switch between Low, Medium and High whilst still maintaining image quality – Allow the patient to rest before trying again
Poor image capture Patient movement, various eye conditions, non-optimal environment Ask the patient to focus on something in the distance or try video capture and then edit and save best frames (still images) from video captured

“When you meet people and you can solve their problem, it’s a great feeling - it is not just my joy, but the joy of the patient. And when you share their joy then that is double joy.”

Dr Hillary Rono

Ophthalmologist and Peek Kenya Country Manager